How we handle your information.

We only collect information that helps us serve you. That usually means:

• Booking details — name, phone number, vehicle information, and service preferences you enter through our online booking provider.
• Feedback — star rating, message, and an optional contact method if you choose to leave feedback through our site.
• Contact information — anything you voluntarily share when you call, email, or message us.
• Website usage data — basic technical data such as browser type, device type, and pages visited, collected through standard server logs or analytics tools if enabled.

We use the information above to:

• Schedule and confirm appointments.
• Contact you about your vehicle or booking.
• Improve our services based on feedback.
• Respond to questions or support requests.
• Maintain the security and reliability of our website.

We do not sell your personal information. We do not use your information to build advertising profiles.

Online bookings and payments are handled by Square, our booking and payment processor. When you book or pay online, you interact with Square’s systems and are subject to Square’s privacy policy and terms. We receive only the information needed to fulfill your appointment.

Our feedback form stores your rating, message, and optional contact information so we can read and respond to your experience. Access to submitted feedback is limited to the shop owner and authorized staff. Low ratings are used to improve service, not for marketing.

Our site may use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. If analytics are enabled, they are provided by a third-party service and are used only to improve site performance and content. You can manage cookies through your browser settings.

We keep booking and feedback records only as long as needed to run the shop, respond to you, and meet legal or accounting requirements. If you would like us to delete your feedback or contact history, reach out using the contact information below and we will handle it within a reasonable timeframe.

You can:

• Book by phone instead of online.
• Leave feedback anonymously or skip the optional contact field.
• Ask us what information we have about you.
• Request correction or deletion of your information.
• Disable cookies in your browser at any time.

We use industry-standard tools and practices to protect the information we hold, including access controls, encrypted connections, and reputable hosting and database services. No online system is completely secure, so we encourage you not to send sensitive information such as credit card numbers through email or chat.

We rely on trusted service providers to run our website, booking, payments, and feedback systems. These providers may process data on our behalf under their own terms and security practices. We choose providers with strong privacy and security track records, but we are not responsible for their independent policies or practices.

If you have questions about this policy or want to exercise any of your privacy rights, contact us:

• Phone: (905) 519-5440
• Address: 290 Argyle St N, Unit 1, Caledonia, ON N3W 1K9
• Website: caledoniaautodetailing.ca/contact

We may update this page as our services or the tools we use change. The effective date is shown at the top of the page. Continued use of the site after changes means you accept the updated policy.